Return & Refund Policy

Last updated: September 2026

At Zaree Olive Oil, we take care to pack and deliver our products safely and correctly. If there is a problem with your order, we are here to help.

This Return & Refund Policy explains when a return, replacement, or refund may be available for purchases made through the Zaree Olive Oil website.

1. Our Commitment

We want every customer to receive their order in good condition and as described on our website.

If you receive a product that is damaged, leaking, incorrect, defective, or missing from your order, please contact us as soon as possible so that we can review the issue and provide an appropriate solution.

2. Eligible Reasons for a Return or Refund

A return, replacement, or refund may be considered when:

You received the wrong product.
The product arrived damaged.
The bottle or packaging arrived broken or leaking.
An item is missing from your confirmed order.
The product has a significant issue that is attributable to us.
The product received is materially different from the product ordered.

Each claim is reviewed individually.

3. Food Product Returns

Because olive oil and other food products are consumable items, we generally cannot accept returns simply because a customer has changed their mind after receiving the product.

For food-safety reasons, we may also be unable to accept products that have been opened, used, tampered with, or stored improperly.

If you believe there is a genuine issue with your product, contact us immediately so we can assess the situation.

4. Time Limit for Reporting an Issue

Please contact us within 48 hours of receiving your order if the product arrives damaged, leaking, incorrect, or incomplete.

For the fastest resolution, contact us as soon as you notice the problem.

Claims submitted after this period may be reviewed at our discretion depending on the circumstances.

5. Evidence Required

To help us investigate a return or refund request, we may ask you to provide:

Your order number
Your name
Phone number
Photographs of the product
Photographs of the packaging
Photograph of the courier/shipping label
A short video where necessary
A description of the issue

For damaged or leaking packages, please keep the original packaging until we have completed our assessment.

6. Damaged or Leaking Olive Oil Bottle

If your olive oil bottle arrives damaged or leaking:

Do not discard the product or packaging immediately.
Take clear photographs of the bottle and packaging.
Take a photograph of the courier label.
Contact Zaree Olive Oil as soon as possible.
Provide your order details and supporting photographs.

We will review the evidence and may arrange a replacement, refund, or another appropriate resolution.

7. Wrong Product

If you receive a product different from the one you ordered, please contact us within 48 hours.

After verifying the order, we may arrange a replacement or another appropriate solution.

If a replacement is arranged because the error was made by Zaree Olive Oil, we will provide instructions for the return or exchange where necessary.

8. Missing Items

If an item is missing from your package, contact us with your order number and photographs of the received package.

We will compare the delivered package with your original order and investigate the issue.

If the missing item is confirmed, we may arrange delivery of the missing product or provide another appropriate solution.

9. Change of Mind

Returns are generally not accepted simply because a customer changes their mind after receiving a consumable food product.

Before placing your order, please carefully check:

Product name
Bottle size
Quantity
Delivery address
Contact number
Total order amount

If you are unsure about a product, contact us before placing your order.

10. Order Cancellation

If you need to cancel an order, contact us as soon as possible.

Cancellation may be possible if the order has not yet been dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the order will be subject to our applicable return and refund terms.

For Cash on Delivery orders, customers should not place an order unless they genuinely intend to receive it.

11. Refunds

If a refund is approved, the refund method and processing time may depend on how the original order was paid for.

For prepaid orders, refunds may be processed through the applicable payment method or another agreed method.

For Cash on Delivery orders, we may request appropriate bank or account details where necessary to process an approved refund.

We will communicate the applicable refund procedure after your claim has been reviewed.

12. Refund Processing Time

Once a refund has been approved, processing time may vary depending on the payment method and financial institution involved.

Bank or payment-provider processing times are outside the direct control of Zaree Olive Oil.

We will provide reasonable confirmation once the refund has been initiated.

13. Replacement

Where appropriate, we may offer a replacement instead of a refund.

Replacement availability depends on product availability and the circumstances of the claim.

If the same product is unavailable, we may offer an alternative solution, including a refund where appropriate.

14. Return Shipping

If a return is required because Zaree Olive Oil sent the wrong product or the product arrived damaged due to an issue attributable to us, we will provide appropriate return instructions.

If a return is requested for another reason, shipping costs may be the customer's responsibility.

Return instructions must be followed before sending any product back to us.

15. Products Returned Without Approval

Please do not send products back to us without first contacting our customer support team.

Unapproved returns may not be accepted or processed.

We will provide return instructions when a return is required.

16. Products That Cannot Be Returned

For health, hygiene, and food-safety reasons, we generally cannot accept returns of:

Opened or used olive oil products
Products that have been contaminated
Products damaged after delivery due to improper handling
Products stored incorrectly after delivery
Products returned without prior approval

This does not affect any consumer rights that cannot legally be excluded.

17. Promotional and Discounted Orders

Products purchased during promotional campaigns, special offers, bundles, or discounted sales remain subject to this Return & Refund Policy unless different terms were clearly stated with the specific promotion.

18. Fraudulent or Abusive Claims

Zaree Olive Oil reserves the right to investigate claims and may refuse a refund, replacement, or return where there is reasonable evidence of fraud, misuse, repeated abuse of the return process, or inaccurate information.

We will not use this provision to deny legitimate consumer rights.

19. Product Storage

Once an order has been successfully delivered, customers are responsible for storing olive oil and other products according to the relevant product instructions.

Exposure to unsuitable temperatures, excessive heat, direct sunlight, contamination, or improper handling may affect product quality.

Please follow the storage information provided on the product packaging or product page.

20. Consumer Rights

Nothing in this Return & Refund Policy is intended to remove or restrict any consumer rights or legal protections that cannot legally be excluded or restricted under applicable law in Pakistan.

21. Changes to This Policy

Zaree Olive Oil may update this Return & Refund Policy from time to time to reflect changes in our products, services, procedures, or applicable requirements.

The latest version will be published on this page with the updated date.

22. Contact Us

For return, replacement, or refund questions, please contact:

Zaree Olive Oil
Email: hello@zareeoliveoil.com
Phone / WhatsApp: 03333417684
Location: Loralai, Balochistan, Pakistan

When contacting us about an order, please include your order number and registered phone number so we can assist you more quickly.